Facilitating Patient Acceptance of a Psychiatric Referral
Harold Bursztajn, MD, Arthur J. Barsky, MD
(Arch Intern Mad 1985;145:73-75)
There are five common ways in which a patient may object to a physician's
suggestion of a psychiatric referral. The patient may reject the referral
because of the social stigma of being a psychiatric patient; because
the referral damages his or her self-esteem; because the patient does
not understand the role of emotions in physical discomfort; because the
patient feels rejected by the referring physician; or because of the
effects of psychiatric Illness. Following a thorough medical workup,
the physician can best discharge his or her responsibility to the patient
by paying attention to these possible misunderstandings. The physician
can discuss the role of social stigma, offset the blows to the patient's
self-esteem, educate the patient about the psychosomatic model of disease,
and assure the patient of the physician's continuing interest and involvement.
Many medical patients who could benefit from a psychiatric referral find
the idea unacceptable. A psychiatric referral can cause a patient to
feel humiliated, accused, or disliked. However, the referring physician's
understanding and attention can frequently overcome the patient's reluctance
to consult a psychiatrist.
The difficulty in completing a psychiatric referral is particularly unfortunate
in light of the high prevalence of psychiatric disorder in general medical
practice. [1] Twenty-five percent to 30% of ambulatory
medical patients have diagnosable psychiatric disorders, [2-4]
yet the rates of recognition by physicians are generally in the range
of 1% to 5%, [1,3,5,6]
and 0.07% to 2.5% of patients seen in general practice are referred to
psychiatrists. [1,7,8]
Although many of these patients may be treated well by their primary
physicians, these figures still suggest that there are many patients
who could benefit from a referral but either are not asked to see a psychiatrist
or do not follow the suggestion.
The low rate of completed referrals reflects a number of factors. One,
the focus of this article, is reluctance on the part of the patient,
[9-13] and another is physician reluctance. The latter
has been found to be related to the absence of training in psychiatric
diagnosis; adherence to a biologic rather than biopsychosocial model
of disease; and a pessimistic and negative orientation toward psychiatry
coupled with a belief that patients are unreceptive to psychiatric referrals.
[9,14-18] Psychiatrists themselves
have not facilitated the referral process, and their feedback and assistance
are at times disappointing. [19] Finally, the mental
health system itself, with its remoteness and barriers to access, hinders
the referral process. [20]
We present a clinical example of the referral process, describe what makes
a psychiatric referral difficult for many patients, and discuss how the
referring physician can deal with the problem.
REPORT OF A CASE
The referral process in this case was far lengthier and more intensive
than most internists have time for, but the case illustrates many of
the issues involved.
A 28-year-old graphic designer for an advertising firm was receiving outpatient
treatment for systemic lupus erythematosus, diagnosed six months earlier.
The patient's disease was manifested primarily by joint involvement.
A year before her illness, after having lived on her own for six years,
she had moved across the country back to her parents' home following
the unhappy end of a love affair. Since the onset of her illness the
patient had withdrawn socially and had felt depressed. A skilled designer
who earned her living by precise freehand sketching, she complained that
pain prevented her from using her hands. Her physician thought she was
depressed; she agreed to a trial of antidepressant therapy, but she refused
a psychiatric referral. She did, however, agree to an extended consultation
with another primary care physician in the clinic who was also a psychiatrist.
In their first meeting, the patient described how depressed, demoralized,
and hopeless she felt because her disease had rendered her unable to
draw. The consultant addressed her despondency by saying, "Now, when
your doctor suggests a psychiatrist, it might feel like he's giving up
on you too. . . . Many patients believe that their doctor has referred
them to a psychiatrist because there's nothing left to do. But that's
not really true."
During the second visit, patient and physician discussed how stress and
unhappiness can worsen physical symptoms: "For example, a little cramp
feels like a serious pain if you're frightened and upset to start with." The
consultant also introduced the idea that stress can be internal as well
as external in origin. Having to rely on her parents again after having
been completely independent could be an important stress for the patient. "It's
not surprising you feel a conflict between wanting what little pleasure
you get from being taken care of, and wishing you could take care of
yourself."
In the third visit, problems of social stigma and self-esteem were addressed. "What
will my family say?" the patient exclaimed. "If I go to a psychiatrist
they'll think there's really something wrong with me." The consultant
acknowledged that the family might well have this concern, but that this
did not mean that the patient had to think of herself as "crazy." The
patient then wondered if being depressed meant that the suffering and
disability she had experienced were only in her mind, that she had just "imagined" them.
She admitted that feelings of chagrin, shame, and disapproval accompanied
the idea that her physical suffering and impairment just reflected an
inability to control her own emotions.
In the final meeting she and the consultant discussed how psychotherapy
might be helpful. The patient was worried that she might lose her primary
physician if she began visiting a psychiatrist. The consultant emphasized
the former's continuing involvement. The patient then accepted a referral
for psychotherapy to discuss her emotional reactions to her disease.
Her psychotherapy subsequently was helpful in improving her level of
function, ameliorating her depression, and helping her to cope with the
consequences of systemic lupus erythematosus.
PATIENTS' OBJECTIONS TO THE PSYCHIATRIC REFERRAL
Fears of Social Stigma
Having a psychiatric illness can cause a great social stigma. One's overt
behavior may not betray a mental illness, but a visit to a psychiatrist,
by designating one as a psychiatric patient, makes one vulnerable to
stigmatization. The mentally ill are generally considered in highly negative
terms. [21,22] Psychiatric patients
are feared, distrusted, and disliked. They are suspected of being at
best weak and at worst immoral, depraved, and worthless. [23-26]
Mental illness, unlike most forms of medical illness, is viewed by the
public as socially unacceptable, embarrassing, and not to be discussed
or overtly acknowledged. [27] The patient in the foregoing
example voiced these concerns in her third visit when she worried about
her family's reaction to the news that she was visiting a psychiatrist.
Threats to Self-esteem
Visiting a psychiatrist can change how one thinks about oneself. Many
patients, including the patient described earlier, believe that psychological
problems and emotional difficulties betray a weakness, personal failing,
or character defect. Going to a psychiatrist then means that one is weak
and incapable and must turn to someone else to be "fixed." Having to
rely on someone else to help with one's emotions when one feels one should
be able to manage them oneself can be a major blow to self-esteem, generating
a sense of inadequacy, defectiveness, and even badness.
For a patient who has already endured physical discomfort and disability,
the suggestion that he see a psychiatrist is additionally disturbing.
It implies that the problem may have been "only" in his mind, that he
somehow "made it all up," that "it was not real." He wonders whether
his suffering was unnecessary and whether his limitations were self-imposed.
The patient may even come to suspect himself as a malingerer or faker.
In the clinical vignette presented here, the patient was chagrined by
what she felt to be her "self-deception."
Misconceptions About the Effects of Emotions on Physical Symptoms
Psychiatric care seems irrelevant to a physically symptomatic patient
who does not understand the interaction of psyche and soma. [28]
These questions were addressed by the consultant during the second visit
in the clinical case example. Many patients believe that physical symptoms
must have physical causes, a view that is congruent with our cultural
focus on disease (the biologic derangement), rather than on illness (the
experience of and reaction to that pathologic change). [29]
The patient's understanding of psychiatric treatment can be equally important.
It is commonly believed that psychiatric illness is incurable and unalterable.
Given such a belief, the idea that one's physical symptoms have a psychological
cause must be rejected out of hand. To consider it is to entertain the
thought that one's physical pain and disability will never be relieved
or assuaged.
Fears of Rejection by the Primary Physician
The referral is a personal act on the part of the primary physician to
which many patients (correctly or incorrectly) impute a particular meaning.
They view the referral as a rejection or dismissal. Buried in the referral
for some patients is the implicit message that one has not told a good
enough story to be accepted, that the patient and/or his illness are
insufficiently interesting or serious to engage the physician. There
may be the sense that one has auditioned for a role and not been selected.
Often, in fact, there is an implicit or explicit communication that the
patient is being "dumped" or "turfed." In the clinical example given
earlier, the patient explicitly worried in the fourth visit whether her
primary physician would continue to see her after she began seeing a
psychiatrist.
At times the patient's sense of rejection may be fueled by the referring
physician's attitude. The physician may be frustrated by a patient whom
he has been unable to help. Finding "nothing wrong," the medical physician
sees no reason to continue their relationship. His frustration and impatience
combine to deepen the patient's sense of rejection and of the referral
as a way of discontinuing care.
Psychopathology
The negative emotional responses many persons have do not necessarily
imply any notable psychopathologic condition. However, in addition to
these general reactions, persons may have specific objections to seeing
a psychiatrist that are intrinsically tied to particular psychiatric
disorders.
Depression, for example, causes a diminished sense of one's own worth
and a feeling that one deserves punishment. Depressed patients may therefore
refuse a psychiatric consultation, feeling that they do not deserve to
feel better and are not worth treating. Somatization is another psychiatric
problem that makes referral difficult. Somatizers distract themselves
from emotional distress by focusing on physical symptoms, thus substituting
physical discomfort for emotional discomfort. A psychiatric referral
implies that the suffering is actually emotional, which is precisely
what these patients are trying to avoid. The patient reacts to this threat
by denying the need for the remedy, ie, by refusing the referral. Finally,
persons who are especially private, shy, hypersensitive, and mistrustful
may perceive a psychiatric referral as particularly threatening, since
psychiatrists are thought to pry into personal matters, to ask intrusive
questions, and even to reap minds.
MANAGING THE REFERRAL
To facilitate acceptance of the psychiatric referral, the physician must
first foster an open and trusting physician-patient relationship. This
will allow the patient to voice his concerns openly and honestly and
discuss them in detail. The physician therefore encourages the patient
to express his feelings about the proposed referral and then clarifies
the meaning of the suggestion to the patient.
The process outlined here may seem too complicated and time consuming,
but the problem is an important and common one. Moreover, simply getting
the patient to the psychiatrist's door is of little value if the patient
arrives too frightened, angry, confused, or defensive to be able to listen
or work at the therapy. The patient who accepts the psychiatric referral
out of compliance, or simply to please or placate the referring physician,
may still remain closed to any psychiatric input. [30]
The goal of a referral is not simply to force an unwilling patient to
spend a few minutes with a psychiatrist, but to help the patient visit
the psychiatrist with some openness and hopefulness.
Medical Workup
The physician's first task is to pursue medical workup and management
as thoroughly as possible. Not only is this clinically obligatory, but
it forms the foundation of the therapeutic relationship with the patient.
It also demonstrates that the physician takes the patient seriously and
appreciates the patient's decision to come to him rather than to a psychiatrist.
Finally, it eliminates (as far as possible) one source of ambiguity from
the referral process: that something about the patient's medical status
is being overlooked. If the patient feels the referral is premature,
he will feel ignored and shortchanged; this will prevent him from considering
the idea openly.
Making the Referral
The physician should suggest the referral in a direct and straightforward
manner, explaining his reasons for recommending it. Then the physician
should observe the patient and listen carefully for anger, apprehension,
or confusion that might indicate resistance to the idea. It is helpful
to present the consultation as an attempt to treat the patient's discomfort,
rather than an attempt to diagnose a psychological cause for the physical
symptoms.
It is not necessary to force the dubious patient into a premature response.
The referral can be discussed over the course of several visits. As illustrated
in the clinical vignette, the physician aims for an open-ended process
in which a painful idea can be assimilated, rather than an open-and-shut
proposition that is to be accepted or rejected as is.
Dealing With the Patient's Objections
The fear of social stigma and the blow to the patient's self-esteem are
confronted with the aid of two interviewing techniques: empathy [31,32]
and counterprojection. [33] Empathic statements acknowledge
and validate the patient's emotional experience: "It must feel ridiculous
to be told to see a psychiatrist when the pain you're feeling is real." Counterprojective
statements address the negative feelings others may have about psychiatric
patients. They help to reassure the patient that the physician does not
share—and that the patient need not share—the prejudice that a person
who goes to a psychiatrist is a malingerer or is dependent, defective,
or worthless.
In dealing with social stigma, it is useful to find out exactly whose
opinions the patient is most concerned about. What consequences does
the patient most fear when these persons learn about the consultation?
When the important persons are family members, especially family members
with whom the physician has already had some contact, it may be useful
to have them return with the patient and jointly discuss the referral
and what it means to the physician, patient, and family.
If the patient lacks an intellectual understanding of the role of psychological
factors in physical suffering, education, information, and explanation
may be helpful. [29,34]
Patients With Serious Psychopathologic Disorders
When the patient's reluctance is itself an integral part of a major psychiatric
disorder, it can be useful to point this out to the patient. The physician
can explain that the patient's resistance is part of the problem that
needs treatment and that if his psychiatric problem troubled him less,
he would not feel the same wish to avoid psychiatric care. Learning about
the patient's prior experiences with psychiatric care can help clarify
his objections and make it possible to satisfy them or work around them.
Reassurance of Continuity
Finally, the physician attempts to counter the patient's feeling or rejection
at being referred to another physician. He reassures the patient that
the referral is not a rejection and explains that he will still be there
as the patient's physician. This can be demonstrated concretely by scheduling
a follow-up appointment shortly after the patient's initial visit to
the psychiatrist. If the referring physician feels reluctant to schedule
such a follow-up appointment, he needs to make sure he is not in fact
rejecting the patient.
CONCLUSION
While there is much theory on the indications for psychiatric referral,
we have tended to ignore the clinical reality that many patients refuse
a referral, no matter how much it is indicated. This problem deserves
clinical attention because it is common and because it interferes with
optimal care. The problem also deserves empiric investigation because
it has important conceptual ramifications. Understanding the objections
patients have to psychiatric care can help us understand how persons
conceive of mental illness, causes of disease, and mind-body interaction.
This study was supported in part by grant 5T01-MH-16460-03
from the National Institute of Mental Health (Dr Bursztajn).
Archie Brodsky, Thomas G. Gutheil, MD, Leston
L. Havens, MD, and John D. Stoeckle, MD, provided comments and support.
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